Return & Refund Policy

Return & Refund Policy

Thank you for shopping at our store. We stand behind the quality of our LED Light Therapy products and want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it.

2. Eligibility Requirements for Returns

To be eligible for a return, please ensure that:

  • The item must be in its original packaging, including all accessories (e.g., LED mask, controller, power cables, eye protection, user manual, and storage bag).
  • The item must be in clean, working condition with no physical damage or modifications caused by misuse.
  • You have the receipt or proof of purchase.

3. Non-Returnable Items

  • Gift cards or downloadable promotional items.
  • Products showing signs of clear physical damage, alteration, or disassembly not caused by manufacturing defects.

4. How to Initiate a Return

Please do NOT send your purchase back to the manufacturer or the original shipping address without prior authorization.

  1. Contact our customer support team at [email protected]/WhatApps:+86 13328665065 with your Order Number, Reason for Return, and photos/videos of the product (if damaged or defective).
  2. Our team will review your request within 24–48 hours and provide you with a Return Merchandise Authorization (RMA) and the correct return address.
  3. Ship the product back using a trackable shipping service and send us the tracking number.

5. Return Shipping Fees

  • Defective, Damaged, or Incorrect Items: If the product arrives damaged, defective, or if you received the wrong item, we will cover all return shipping costs or issue a free replacement.
  • Customer Discretion / Change of Mind: If you are returning the item due to personal reasons or a change of mind, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

6. Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
  • If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (PayPal, Credit Card, etc.) within 5–7 business days.

7. Restocking Fee

We do NOT charge any restocking fees for returned items.

8. Contact Us

If you have any questions on how to return your item to us, please contact us at:

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